General Scope
Durcosa, Lda. (Hereinafter Durcosa) is committed to protecting and guaranteeing the security of information and privacy of its Clients. The present Privacy Policy, intends to disclose the general privacy rules and the terms of treatment of the data we collect, in strict respect and compliance with the applicable legislation in this scope, namely Regulation (EU) 2016/679 of the European Parliament and the Council, of April 27, 2016 (“General Data Protection Regulation” or “GDPR”).
Responsible for processing personal data
Durcosa, Lda.
Telephone: +351 289 112 692 – national landline call
Email: geral@pinesunpark.net
Letter: Urbanização Pine Sun Park, Zona A-1
Fiscal Number: 502 055 685
1. Collection and processing of personal data
This Privacy Policy applies to all personal information collected and stored by Durcosa on paper and / or digital formats. Personal data provided voluntarily by its Holder, and whose treatment is a contractual and / or legal obligation of Durcosa, are treated confidentially by employees or subcontractors duly authorized for this purpose, and these must follow the specific instructions of Durcosa.
Your data can be collected directly or by phone, when you place an order for information or service, by opening a Customer record, with the creation of a process number that identifies the record, when you visit or use one of the available contact forms on our website, for inquiries or requests for quotes and services. The personal data we collect are: name, address, city, postal code, taxpayer number, email address, telephone or mobile phone number, and other complementary information not classified as personal.
When browsing the website, whenever it is necessary to identify and collect personal data, the user will have to authorize its collection through authorization mechanisms that may vary depending on the case, but that will be clear in their purpose and intuitive as to use. For example, in a contact form, there will be a checkbox where the user must click to indicate that he authorizes the collection and processing of personal data entered in the form and subsequent contact by Durcosa. However, it should be made clear that without authorization for data processing you will not be able to send your message and contact Durcosa through the website.
The processing of personal data, once authorized, will be done in accordance with this Privacy Policy, and your authorization must assume that it has been read and understood, as well as the Terms and Conditions of use of the website.
2. Data collection purposes and categories
Reasons (article 6, paragraph 1, subparagraphs b), c), d) and f) of the GDPR): Processing is necessary for the performance of the provision of services to which the data subject is a party, or for due diligence pre-contractual at the request of the data subject; for the fulfillment of legal obligations to which Durcosa is subject; for the defense of vital interests of the data subject; for the purpose of the legitimate interests pursued by Durcosa.
Regarding the processing of data carried out by Durcosa in the context of compliance with legal obligations, the legality ground for carrying out such treatments – mostly data communications to external entities – will be the need for processing for the purpose of fulfilling those obligations by the Data Controller. Thus, we collect your data to:
a) Provision of services or pre-contractual diligences;
b) Billing;
c) Compliance with legal obligations;
d) Respond to requests for information, among others.
3. Communication of personal data
Durcosa will implement the necessary and appropriate measures in the light of the applicable law to ensure the protection of the personal data object of communication, strictly complying with the legal provisions regarding the requirements applicable to such communications, namely informing Customers.
In cases where Durcosa communicates personal data to third parties, it will define clear rules for contracting the processing of personal data with its subcontractors, and will require them to adopt the appropriate technical and organizational measures to protect their personal data. The data may be provided to the judicial or administrative authorities, provided that they are in compliance with legal obligations, as well as communicated to public and private organizations related to Durcosa’s activity.
The data, depending on the purpose for which it was collected, may be provided to the following categories of recipients:
- Public entities;
- Subcontracted service providers;
- Other entities subcontracted by Durcosa whose corporate purpose is essential for the pursuit of the purpose for which the data was collected.
4. Transfer of data to third countries
The information collected, in principle, will not be transferred to third countries. In the event of data transfers to countries outside the EU, priority will be given to countries that are subject to an EU compliance suit under Article 45 of the GDPR. Durcosa will take the necessary measures in order to ensure the privacy and security of your personal data under the terms of article 46 of the GDPR and to use them only for the purposes for which they were collected.
5. Retention of personal data
Your Personal Data is kept by Durcosa, as long as the existing relationships between this Entity and the respective Holders remain in force, either for the legal period of conservation or for maintaining the purpose for which they were collected, in order to allow identification Holders until such relationships or obligations have definitively ceased. The collected data will be destroyed at the end of its legal conservation period.
The period of time during which the data is stored and preserved varies depending on the purpose for which the information is used. There are, however, legal requirements that oblige you to retain data for a certain period of time.
6. Security measures
Durcosa is committed to ensuring the confidentiality, protection and security of its Customers’ personal data, by implementing the appropriate technical and organizational measures to protect their data against any form of improper or illegitimate treatment and against any accidental loss or destruction of this data. .
To this end, we have created procedures that prevent unauthorized access, accidental loss and / or destruction of personal data, committing ourselves to respect the legislation regarding the protection of personal data of Customers and to treat this data only for the purposes for which it was collected. , as well as ensuring that these data are treated with adequate levels of security and confidentiality.
Your personal data will be of limited access to people who need to know them in the exercise of their functions, to the strictest extent necessary for the pursuit of the purposes of processing.
Among the cases in which the administrative staff has access to your data and other special categories of data are the processing of data for the purpose of billing and execution of the services provided to you or for the management of your requests for information or complaints. Durcosa is not responsible for the data that the user makes available on social networks.
The use of Durcosa’s social networks may involve the transmission of data to social network service providers, who may be based outside the European Union or the European Economic Area.
7. Information storage
The data will be stored on a computer maintained and controlled by Durcosa, located in Portugal and in cloud service providers based in the European Union. Security is always monitored in terms of infrastructure and data access.
Access is restricted and protected by various access management and encryption tools, with the aim that unauthorized third parties do not have access to them. The risk of loss / destruction is thus minimized, but not extinguished, and there is always the possibility of illegal access to data. In this case, leakage retention measures will be implemented.
8. Cookies, what they are and what they are used for
Regarding the navigation and use of the Durcosa website by its users, in order to optimize and improve the navigation experience, data is collected through cookies, which may or may not be stored on the user’s computer / navigation device. It is intended to clearly demonstrate the collection and use of these Cookies, their purpose and protection of the data collected when using the website.
When interacting with our Web page, Services and Communications, we automatically collect information about your IP address, access times, type of browser you use and your language. We also collect information about the operating system you use, your account activity and the pages accessed within the Durcosa website.
Durcosa uses unique identifiers to measure and analyze trends, so we manage the website and collect information for our database. See the Google Analytics and Google Search Console Privacy Policy. In any case, Durcosa does not commercialize the personal data that may be collected in any way, nor does it transmit them to third parties without the prior consent of the holders except by legal imposition.
What is a Cookie or Cookies? “Cookies” are code files that are stored on your computer, tablet, mobile device, through the browser that stores information related to browsing preferences. They allow to improve the performance and navigation experience of its users, increasing, on the one hand, the speed and efficiency of response and, on the other hand, eliminating the need to repeatedly enter the same information.
What are Cookies for? They serve to collect information to save, for example, the language of the website chosen by the user and display the pages in that language. In this way, a cookie stores useful and interesting information, allowing faster and more efficient navigation, eliminating the need to repeatedly enter the same data.
Elimination or Deactivation of Cookies Cookies retain only information related to the user’s preferences and the user can, at any time and through his internet browser (browser), decide to be notified about the receipt of cookies, as well as block the respective entry in the your system. To learn more about how to disable cookies depending on your browser, click here: https://cookies.insites.com/disable-cookies/ Type of cookies used on this website
- Session cookies: temporary cookies that remain in your browser’s cookie file until you leave the website. This information is normally used to allow a better browsing experience based on the data accessed. It also allows the identification of navigation problems, enabling their resolution.
- Strictly necessary cookies: allow you to browse the website and use its functions, as well as access secure areas. Without these cookies, the services you have requested cannot be provided.
- Analytical Cookies: normally used to create aggregated and non-personalized (anonymous) information about website usage statistics.
- Functionality Cookies: these allow the website to identify the user and upload their profile based on that information. For example, starting a login session started when you return to the website, it is not necessary to log in again each time you visit the website.
The user, when using this website, is expressly accepting the Access and Use Conditions described above.
9. Rights of the data subject
Right to information – at the time of collection or processing, the holder of personal data has the right to be informed as to the purpose of the processing, the person responsible for processing the data, the entities to which their data may be communicated, conditions of access and rectification and which mandatory and optional data will be collected.
Right of access – the holder of personal data has the right to access them, without restrictions or delays, as well as to know what information is available about the origin of the data, the purposes of processing and communicating them to third parties.
Right of rectification – the holder has the right to demand that the data about him be accurate and current, and may at any time request his rectification from the data controller.
Right of erasure – the data subject has the right to have their data ceased to be processed, to be erased and eliminated, under certain conditions, in the case of:
- They are no longer needed for the purpose they were collected;
- Holders withdraw their consent or oppose their treatment;
- If the processing of the data does not comply with the legal provisions.
Right to limitation of processing – the holder of personal data is entitled to have his data limited only to what is essential for the purpose of the processing.
Right to data portability (data transfer) – the data subject has the right to receive his data or to request the transmission of it to another entity that becomes the new responsible for his personal data (only if it is technically possible ).
Right of opposition – the data subject has the right to object, at his request and free of charge, to the processing of his personal data for the purposes of direct marketing or any other form of prospecting and that his personal data is communicated to third parties, unless otherwise provided by law.
Right not to be subject to automated decisions or profile definitions – As the holder of personal data, you have the right not to be subject to any decision taken solely on the basis of automated processing, including the definition of profiles.
Right to be aware of the existence of a data breach – the holder of personal data has the right to be informed if there is a security breach that compromises his data.
Right of complaint to the supervisory authority – the holder of personal data has the right to complain not only to the person responsible for processing the company’s personal data, but also to the supervisory authority, the National Data Protection Commission (CNPD). You also have the right to withdraw or change, at any time, the consent you have given us to use your personal data, when it has legitimized the use of it.
10. Obligations of entities involved in data processing
Each of the entities involved in the processing of your data is obliged to comply with the applicable data protection legislation, in particular with regard to the security and confidentiality of its processing. Those responsible for the processing of Personal Data, as well as people who are aware of them in the exercise of their functions, are bound by professional secrecy, under the terms of the law.
11. Contact responsible for data protection
Juan Manuel Ferreiro Diaz
Durcosa, Lda.
Telephone: +351 289 112 692 – national landline call
Email: geral@pinesunpark.net
Letter: Urbanização Pine Sun Park, Zona A-1
Fiscal Number: 502 055 685
12. Changing and updating the privacy policy
Durcosa reserves the right, at any time, to make changes or updates to this Privacy Policy, these changes being duly published on our website. If you have any questions or if you wish, at any time, to stop being part of the Durcosa database, you can exercise this right by contacting us through the following means:
Durcosa, Lda.
Telephone: +351 289 112 692 – national landline call
Email: geral@pinesunpark.net
Letter: Urbanização Pine Sun Park, Zona A-1
Fiscal Number: 502 055 685
Website: https://www.pinesunpark.net/
Note: In case of doubt in the interpretation of the content of this Privacy Policy, the original Portuguese version prevails. / Em caso de dúvida na interpretação do conteúdo da presente Politica de Privacidade, prevalece a versão original em português.